You have the right, within 30 days from the date of purchasing and collection of the Product, to request via our customer services team(customerservice@genewear.co) a refund in the event that the Product bares a manufacturing defect, is faulty or was supplied incorrectly.
In all events, any gift or other such promotion received at the time of purchase should be returned along with the purchased Product to receive an exchange or refund.
Returned Products must be in their original and re-sellable condition, unwashed, with all tags attached, any packaging intact and accompanied by a valid receipt.
For hygiene and safety reasons, swimwear, underwear, lingerie and earrings cannot be exchanged or refunded unless there is a clear manufacturing defect or were supplied incorrectly or there is a size discrepancy.
Any taxes applicable to the Products shall be borne by you and us, as the case may be.
